For eligible items, we offer a 3-day return request window. Please request a return within 3 days of receiving your item. Returns are subject to the eligibility conditions and exclusions below.
Eligibility for Return
To be eligible for a return, your item must:
- Be in the same condition that you received it
- Be unworn or unused
- Have tags still attached
- Be in its original packaging
- Include the receipt or proof of purchase
If you have any questions about returns, feel free to contact us at [email protected].
Damages and Issues
Please inspect your order upon receiving it. If the item is defective, damaged, or if you received the wrong item, contact us immediately. We’ll assess the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalized items)
- Personal care items (such as beauty products)
- Hazardous materials, flammable liquids, or gases
If you’re unsure whether your item qualifies for a return, please reach out to us.
We also do not accept returns on sale items or gift cards.
Exchanges
The quickest way to get the item you want is to return the item you have. Once the return is accepted, you can then place a new order for the desired item.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be paid through bKash. Please contact our team to arrange the bKash refund details.